Privacy Policy

Privacy Policy

Last Updated: 2nd April 2025

Buildwise Limited (“we”, “us”, or “our”) is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your information when you use our website [www.buildwise.co.uk] or purchase our products.

1. Data We Collect

We may collect and process the following information:

Personal Data: Name, email, phone number, billing/delivery address, payment details (processed securely via Stripe/PayPal).

Technical Data: IP address, browser type, device information, cookies (see Cookie Policy).

Usage Data: Pages visited, products viewed, and interaction with our site.

2. How We Use Your Data

We use your data for:

Processing orders and delivering products.

Communicating about your account, orders, or deliveries.

Sending marketing emails (only with your explicit consent).

Improving our website and services via analytics.

Complying with legal obligations (e.g., fraud prevention, tax reporting).

Legal Basis:

Contractual Necessity: To fulfill orders.

Consent: For marketing communications.

Legitimate Interests: Website analytics and service improvements.

3. Sharing Your Data

We only share data with trusted third parties when necessary:

Delivery Partners: To ship orders (e.g., DPD, Royal Mail).

Payment Processors: Stripe, PayPal – we never store card details.

IT/Cloud Services: Secure hosting providers (e.g., AWS, Microsoft Azure).

Legal Compliance: If required by law or regulatory bodies (e.g., HMRC).

4. International Transfers

If data is transferred outside the UK (e.g., to EU/US providers), we ensure safeguards like Standard Contractual Clauses (SCCs) or Adequacy Decisions are in place.

5. Data Retention

We retain your data only as long as necessary:

Orders: 6 years for tax/accounting purposes.

Marketing: Until you withdraw consent.

Inactive Accounts: Deleted after 2 years of inactivity.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Delete your data (where no legal obligation exists).

Restrict or Object to processing.

Withdraw Consent for marketing at any time.

Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, contact us at [privacy@buildwise.co.uk].

7. Cookies

We use cookies to:

Remember your preferences (e.g., language, cart items).

Analyze site traffic via Google Analytics (anonymized data).

Deliver targeted ads (with your consent).

Manage preferences via your browser settings or our Cookie Consent Banner.

8. Security

We protect your data using:

SSL Encryption for all transactions.

Regular security audits and access controls.

Secure payment gateways (PCI-DSS compliant).

9. Changes to This Policy

We may update this policy periodically. Updates will be posted here, with the “Last Updated” date revised.

10. Contact Us

For questions, requests, or complaints:
Buildwise Limited
St Owen Street, Hereford
Email: privacy@buildwise.co.uk
Phone: 01432 277290

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at [www.ico.org.uk].